Shipping
Postage and packing is a flat rate for however many items you order, or free if your order value is more than £60
UK rate is £4.99
Rest of the World rate is £8.99
Each item is carefully prepared and packaged to ensure it arrives safely and in beautiful condition.
We aim to dispatch your order within 3 working days, except during the run-up to Christmas. Once your order has been sent, delivery times may vary depending on your location and the postal service or courier used.
If you have any questions before ordering, please feel free to get in touch.
Packaging
Your order will be packaged carefully to help protect it during transit.
I want every item to arrive looking as beautiful as it did when it left the studio, so we provide secure, thoughtful packaging appropriate to its size and format.
Returns Policy
I hope you are delighted with your purchase. However, if you are not completely happy with your order, returns are accepted in line with the policy below.
Returns
You may return your order within 14 days of delivery. Please email me within that time to let me know that you wish to arrange a return.
Items must be returned in their original condition and, where possible, in their original packaging. Once the item has been received and checked, I will issue a refund for the item purchase price.
Please note that return postage costs are the responsibility of the customer, except where an item is damaged, faulty, or there is another problem with the order.
Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or incorrect, please email me within 3 days of delivery so that I can put things right as quickly as possible, either with a full refund or replacement.
Where possible, please include your order number and photographs showing the issue, as this will help speed things up.
Contact
For returns or order issues, please contact:
Email: janice@jangill.com